Historex Agents - Customer Service

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Sat Nov 22 2008

CUSTOMER SERVICES


How can I pay for my order?


BRITISH CUSTOMERS

By using a credit or debit card in our Online shop or Secure Online Order Form 

By Cheque made payable to HISTOREX AGENTS. Your card number must be on the reverse.

By Postal Order available from your Post Office.

By Giro payment through your Post Office who send us a Giro cheque.

By direct payment to our Giro Account. Payments to Historex Agents, Wellington House, 157 Snargate Street, Dover, Kent, CT17 9BZ, ENGLAND. A/C No. 320 6661

By payment through your bank to our account of Historex Agents, Barclays Bank plc, 66 High Street, Ashford Kent, TN24 8TL. Bank sort Code 20-02-62 Account No.10779873.

By Mastercard, Visa, Credit Card. 
( Its always best to use our Secure Online Order Form or Fax or Telephone Credit Cards details rather than send by E-Mail).

By Detla, Switch, Debit Card. 
( Its always best to use our Secure Online Order Form or Fax or Telephone Credit Cards details rather than send by E-Mail).

The easiest and most efficient method of all payments however is by Credit or Debit Card. Please quote your number and expiry date, full name and home address. Goods may only be dispatched to your home address. Please note with switch cards we need the Issue number and/or Valid from date, this is essential.


EUROPEAN CUSTOMERS

By using a credit card with our Secure Online Order Form 

By Giro payment through your Post Office who send us a Giro cheque.

By direct payment to our Giro Account. Payments to Historex Agents, Wellington House, 157 Snargate Street, Dover, Kent, CT17 9BZ, ENGLAND. A/C No. 320 6661

By sterling cheque drawn on a LONDON bank. Available from your own bank.

By payment through your bank to our account of Historex Agents, Barclays Bank plc, 66 High Street, Ashford Kent, TN24 8TL. Bank sort Code 20-02-62 Account No.10779873.

By Mastercard or Visa Credit Card. 
( Its always best to use our Secure Online Order Form or Fax or Telephone Credit Cards details rather than send by E-Mail).


WORLDWIDE CUSTOMERS

By using a credit card with our Secure Online Order Form 

By sterling cheque drawn on a LONDON bank available from your own bank.

By Mastercard or Visa Credit Card.
( Its always best to use our Secure Online Order Form or Fax or Telephone Credit Cards details rather than send by E-Mail).

The easiest and most efficient method of all payments however is by Credit Card. Either Visa or Mastercard. Please quote your number, full name and home address. Goods may only be dispatched to your home address. Please also give the expiry date on your card, this is essential.

As stated this is the most efficient method of making payments. You are only charged for the goods that are sent and if any kit is temporarily out of stock, you will only be charged for this when it is sent on to you. Goods can only be sent on receipt of payment so it is very difficult to calculate postage cost in advance and we only charge the exact cost of postage, not a percentage of the value as many Mail order houses do. This is one of the many reasons why payments by credit card are much more efficient.

When do you debit my Credit Card?


You are only charged for the goods that are sent and if any kit is temporarily out of stock, you will only be charged for this when it is sent on to you. Goods can only be sent on receipt of payment. As it is very difficult to calculate postage cost in advance and we only charge the exact cost of postage, not a percentage of the value as many Mail order houses do. This is one of the many reasons why payments by credit card are much more efficient.


Do you have a minimum order value?


There is no minimum order value.
What is your return policy?


Historex Agents will replace any product found to be not of marketable quality.

 

All models are supplied as kits and will need to be assembled and painted. The picture illustrates how the model should look once completed. Glue and paint are not included in the kit.

Prices quoted are in Pounds Sterling. Postage rates are for the UK only - Overseas postage is charged at cost. We accept all major credit cards VISA, MASTERCARD, EUROCARD, DELTA, SWITCH.

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Historex Agents Online Shop was created by Intuitas Copyright © 2004 Intuitas - Ken Roberts. All Rights Reserved.